Payment Policy Page

Refund Policy for Ad Solutions

1. Customer Eligibility:
   • Ad Solutions applies this refund policy to all customers involved in legitimate transactions requesting refunds, without any suspicion or evidence of fraud.
   • Confirmation of transaction details may be required before processing a refund.
2. Refundable Balance:
   • Refunds the available balance, including any funds remaining in the advertising account after all ad campaigns have been stopped for 3 hours.
   • Costs incurred during the use of Ad Solutions services are non-refundable.
   • Full refunds are issued only if the customer has not been granted a TikTok Ads account.
3. Warning:
   • Refunds for remaining balances will not be processed if the advertising account is suspended due to TikTok policy violations.
4. Common Reasons for Account Suspension:
   • Unauthorized promotion of products or services.
   • Promotion of prohibited products, like certain health and financial services.
   • Engaging in misleading advertising practices.
   • Modifications to landing page content that breach guidelines.
5. Payment Methods for Refunds:
   • Refunds are processed using the original method of payment and currency.
6. Processing Time:
   • Refunds are handled within 1-5 business days after account balance confirmation.
   • It may take an additional 5-10 business days for the refunded amount to be deposited, depending on the payment method and international gateways.

Note:

• Refunds are not supported if the advertising account is suspended for any reason related to policy violations or other breaches.